Last updated: 22 July 2026
These terms govern your use of the Glide website at theglideapp.com and, once available, the Glide mobile applications for riders and drivers (together, the "Service"). The Service is operated by Glide Labs Limited ("Glide", "we", "us"), a company registered in England & Wales (No. 17324804), registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
1. About Glide
Glide is a technology platform that connects riders with licensed private hire drivers. Riders receive a suggested fare calculated by our system and may offer that fare or adjust their offer; drivers may accept or counter. Glide is a booking and technology provider and, where required, operates under the relevant private hire operator licence. Drivers are self-employed and are not employed by Glide.
2. Using the Service
You must be at least 18 years old and able to enter into a binding contract to use Glide. You agree to provide accurate account information, to keep your login secure, and to use the Service lawfully and respectfully toward drivers, riders, and staff.
3. Fares and payment
The suggested fare is generated from the trip distance and vehicle tier. You may offer the suggested fare or adjust your offer within the limits shown in the app. A trip is confirmed only when a rider and a driver agree a fare. Payment is taken in-app via our payment provider. Additional charges (for example waiting time or cancellation fees) may apply and will be shown in the app before they are incurred.
4. Cancellations
You may cancel a booking in the app. A cancellation fee may apply once a driver has accepted and is en route, as disclosed in the app at the time.
5. Conduct and safety
You agree not to misuse the Service, including behaving unlawfully, harassing others, or damaging a driver's vehicle. We may suspend or close accounts that breach these terms or put people at risk.
6. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited. Subject to that, Glide is not liable for indirect or unforeseeable losses arising from your use of the Service.
7. Changes
We may update these terms as the Service develops. Material changes will be notified through the website or app. Continued use after changes take effect constitutes acceptance.
8. Contact
Questions about these terms: hello@theglideapp.com.